Terms of Service
These Terms of Service (“Terms”) govern your use of the Eclo mobile application (the “App”), operated by Eclo Health LTD (“we”, “us”, or “our”). By downloading, accessing, or using the App, you agree to these Terms. If you do not agree, do not use the App.
1. Important: Eclo is not medical advice
Please read this section carefully. Eclo is an educational tool. It presents information about dietary supplements drawn from published scientific evidence, and it helps you organise and review the supplements you choose to take.
Eclo does not:
- provide medical advice, diagnosis, or treatment;
- recommend that you take, stop, or change any supplement, medication, or treatment;
- replace the advice of a qualified doctor, pharmacist, or other healthcare professional;
- claim that any supplement will achieve a particular result for you.
Evidence grades, analysis, and any other information in the App describe the general state of published research — they are not statements about what is safe or effective for you personally. Always consult a qualified healthcare professional before starting, stopping, or changing any supplement, especially if you are pregnant, breastfeeding, taking medication, or have a medical condition. Never disregard professional medical advice because of something you read in the App. If you think you may have a medical emergency, contact your doctor or emergency services.
Although Eclo may be created by people with medical or scientific backgrounds, using the App does not create a doctor–patient relationship between you and us or any individual associated with us.
You are responsible for your own health decisions. Any action you take based on information in the App is at your own risk.
2. Eligibility
You must be at least 18 years old to use Eclo. By using the App, you confirm that you are 18 or over and able to enter into these Terms.
3. Your account
To use the App you create an account using your email address or a supported sign-in provider. You are responsible for keeping your account secure and for activity that occurs under it. Tell us promptly if you believe your account has been compromised.
4. Subscriptions, trials, and payment
Free trial
Eclo may offer a free trial period. We will tell you the length of the trial before you start it. If you do not cancel before the trial ends, your subscription begins and the applicable fee is charged, unless we state otherwise.
Subscription
Eclo is offered as a paid subscription. The price and billing period are shown in the App before you purchase.
Billing through Apple
Subscriptions are sold and processed through your Apple App Store account. Payment is charged to that account, and your subscription renews automatically at the end of each billing period unless you cancel at least 24 hours before it renews. You manage and cancel your subscription in your Apple account settings, not within the App. Apple’s terms govern the payment itself.
Refunds
Because purchases are processed by Apple, refund requests are handled by Apple in accordance with their policies. We do not directly process payments and so generally cannot issue refunds ourselves. Nothing in this section affects any statutory rights you may have as a consumer.
Price changes
We may change subscription prices. Where required, we will give you advance notice, and changes will not take effect until your next billing period. If you do not agree to a new price, you can cancel before it takes effect.
5. Acceptable use
You agree not to:
- use the App for any unlawful purpose or in breach of these Terms;
- attempt to access, disrupt, or interfere with the App’s systems or security;
- copy, scrape, reverse-engineer, or attempt to extract the App’s content or data except as permitted by law;
- resell, redistribute, or commercially exploit the App or its content without our permission.
6. Your content
The information you enter — your stack, logs, ratings, and preferences — belongs to you. You grant us a limited licence to store and process it solely to provide the App to you, as described in our Privacy Policy. You are responsible for the accuracy of what you enter.
7. Our intellectual property
The App, including its content, evidence summaries, design, and software, is owned by us or our licensors and is protected by intellectual property laws. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the App for your own personal, non-commercial use, subject to these Terms.
8. Disclaimers
The App is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and accuracy. We do not warrant that the App will be uninterrupted, error-free, or that the information it contains is complete, current, or applicable to your circumstances.
9. Limitation of liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising from your reliance on information in the App or from health decisions you make. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so — including liability for death or personal injury caused by negligence, or for fraud.
10. Indemnity
You agree to indemnify us against claims, losses, and costs arising from your misuse of the App or your breach of these Terms, to the extent permitted by law.
11. Suspension and termination
You may stop using the App and delete your account at any time. We may suspend or end your access if you breach these Terms or if we discontinue the App. Provisions that by their nature should survive termination — such as disclaimers, limitations of liability, and intellectual property — will continue to apply.
12. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify you through the App or by email. Continuing to use the App after changes take effect means you accept the updated Terms.
13. Governing law
These Terms are governed by the laws of England and Wales, and disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer protection law gives you the right to bring proceedings elsewhere.
14. Contact us
Questions about these Terms? Contact us at ismail@eclohealth.com.